Subway “Now that we have the Cashmaster system in place we save a lot of time, allowing our staff to get on with more important tasks. Our accuracy at till point has improved as well and if I ever need to perform a spot-check or count a till quickly due to a discrepancy raised by a customer, its not a problem and takes less than one minute.”


Sector: Restaurants,Region: United Kingdom, United States, Poland,No. Of Outlets: 25,000+


Subway has been operating since 1965 and now has 25,000 restaurants in 83 countries across the world.


In 2000, as the fastest growing franchise company in the world, the first restaurant in Poland opened and Subways freshly made submarine sandwiches were an instant success.

Cashmaster, the market leader in frictionless cash counting machines, approached Subway, to enquire if they could assist the successful franchise to improve its cash handling policy. Specialising in the production and implementation of high precision machines that count cash by weight, Cashmaster believed that they could make a significant difference, not only with regards to time saving but to profitability as well.

Jacek Steć, Subway: “Before Cashmaster contacted us we used to count all the cash from our daily takings, by hand. This caused a number of problems. Not only was it very time consuming but it also proved to be inaccurate on several occasions. When we got the call from Cashmaster they spent time with us to understand what our requirements were. We were offered a free trial with no obligation to buy, which we took full advantage of. The machine was extremely easy to use right from the start with very little instruction required. The different functions were extremely easy to select and it was simple to train our employees how to use. When we decided to place an order for our cash counting machines Cashmaster ensured that we got the best machine for our purposes, not just the most expensive machine that they had to offer.

“Now that we have the Cashmaster system in place we save a lot of time, allowing our staff to get on with more important tasks. Our accuracy at till point has improved as well and if I ever need to perform a spot-check or count a till quickly due to a discrepancy raised by a customer, its not a problem and takes less than one minute.”

It’s important for Subway to be able to stay mobile and use the machine on the move, away from the back office. “This is one of the great advantages of the Cashmaster machine. Before, I used to count all of the money in the back office, now I can move around keeping the till drawer in the till whilst I count, adding a greater level of freedom and control to my job. The increased level of portability has meant that we are not only a lot more efficient in the way we work but we also enjoy it a lot more.”

Cashmaster offers an after sales service to ensure that all of their customers get the most out of their machines, which often exceed expectations on a daily basis. Cashmaster continue to work closely with Subway, ensuring all of their cash counting and reconciliation requirements are met.


ALDI

Lending a helping hand in cash counting: “We worked very closely with Aldi to give them exactly what they needed, and they were very happy with the results”


Company: Aldi,Country: Germany, Industry: Retail, No. of Stores: 7,593


Brothers Karl and Theo Albrecht founded Aldi in 1946 when they took over their mother’s food

store in Essen, Germany. The Aldi chain has grown from one modest food shop to over 7000 discount supermarkets worldwide. Aldi are renowned for their simplistic approach to shopping, and as

a result they offer great quality products at low prices.


The relationship between Cashmaster and Aldi began in Germany in 1997 when Fongern Automation – Cashmaster’s approved dealer in Germany, introduced them to our cash counting equipment.

Fongern Automation approached Aldi to find out what they could do to improve cash counting for them. Aldi were looking for something that would save them time, allow them to count their takings easily and significantly reduce the amount of mistakes that can occur when counting by hand.


Hans Bercx – Fongern Automation’s Sales Manager comments “We knew that the Sigma 160 would be the ideal machine for them and we encouraged them to take advantage of the no-obligation free trial so they could try the machines on site and see for themselves whether Cashmaster’s cash counting solution was the best for them.”


Aldi trialed 5 machines in different stores over a period of 6 months

in order to see the benefits Cashmaster’s machines had to offer. Aldi soon discovered that they could save approximately 15 minutes per day with the Sigma 160, compared to counting by hand 3 times per day. This gave each store time to carry out more important tasks.


Cashmaster’s counting machines significantly reduce time spent counting cash, with the entire contents of a typical cash register counted in less than one minute – approx. 6 times faster than by hand.Counting 500 coins in 0.2 seconds, and 300 notes in 5 seconds.


With the Cashmaster machines in place in stores throughout Germany, Cashmaster and Aldi

began to work on how they could increase efficiency throughout their stores. Hans Bercx explains:

“Aldi were interested in the possibility of ‘connectivity’. They wanted their Sigma 160 integrated

into their Epos system. We devised a program, which enabled the Sigma 160 to be connected to a PCthrough their Epos system.“ This program allowed Aldi to monitor the cash held in each till and compareit to the amount counted at the end of each day. It also allowed them to transfer all the data to a central location, such as Head Office. Hans Bercx continues, “We worked very closely with Aldi to give them exactly what they needed, and they were very happy with the results.”


Aldi currently have a number of Cashmaster machines throughout Germany and use them as a vital

tool in the everyday running of their stores. Both Fongern Automation and Cashmaster are proud to work with a forward thinking company like Aldi as it allows Cashmaster to look at how to develop their

products to suit the needs of each individual customer.


Both Cashmaster and Fongern Automation look forward to continuing their relationship with

Aldi well into the future..



Warwick School

“Cashmaster worked with us to ensure that we got the most out of our machine, and in the end that decision was easy. The results were instant.” “The less time taken to physically count cash, the more time our Cashiers can spend on control checks and discrepancy investigation”


Sector: Civil institutions, Region: United Kingdom, No. Of Outlets: 1


WarwickSchool is the oldest boy’s school in the country and has been in existence for over 1000

years. The earliest appearance of Warwick Town in history is in the year 914, and this has long been

taken as the date of the foundation of Warwick School. The school was re-founded by Henry VIII as Kings New School of Warwick and in 1906 the school merged with the Middle school and was given the new title of Warwick School.


Now, over a Millennium on, the independent school has over 1000 students and cutting edge facilities, with a redevelopment plan worth over £14 million in place, bringing the school into the 21st century.


Jean Sanders runs the tuck shop and confectionary at the school, serving drinks and hot snacks to

pupils on a daily basis. She was introduced to Cashmaster several years ago and hasn’t looked back

since.


“I’ve been working at the school for well over thirty years now. We were approached by Cashmaster to see if we could reduce the amount of time and errors that can occur when cashing-up. Taking advantage of a free trial period definitely helped us to work with a machine before deciding to buy. Cashmaster worked with us to ensure that we got the most out of our machine, and in the end that decision was easy. The results were instant.”


Jean uses the Cashmaster Sigma 160 to count the till and float at the tuck shop, the ideal machine as it is specifically designed for single till counts. Jean went on to say, “The Sigma 160 allows me to do

an accurate till count whenever we need to, saving both time and effort. The information is instantly

available and saves me about half an hour everyday. We can use that time to serve more pupils and

keep queue times down, keeping everyone happy.


“The most attractive feature of the Sigma 160 is the simplicity of the machine. There is no particular

process to select, which almost makes it instantly useable.”


Another advantage of the Cashmaster cash-counting machines is the portability. The machines can be used in any location thanks to the built-in rechargeable battery. In addition, machines can also be linked to a PC via Cashmaster’s PC link, which can be used to instantly record all takings on a spreadsheet. Cashmaster’s NPD & Marketing Manager, Christopher Howroyd, c o m m e n t e d , “ C a s h m a s t e r understand that our machines are used in a number of various environments, and for this reason our machines have to be able to adapt to suit the needs of a diverse range of customers. Warwick School is a perfect example of this commitment and we are proud that our machine can go some way towards helping in the education of Warwick’s pupils.”


Customer care is of the utmost importance to Cashmaster, whether it be in retail, banking, hospitality

or education, Cashmaster wish to provide the perfect service for each of their individual customers. This dedication to service is something that Jean remarked on, stating, “The simplicity and ease of use involved with the Cashmaster machine really does make a difference, every day. It lets me get on with the more important, fulfilling aspects of my job. I would definitely recommend Cashmaster to anyone who has a cash counting requirement.”


Cashmaster look forward to working further with Warwick School to ensure that they get the

most out of their cash counting machine.


HMV

Set their loss prevention record straight


“The less time taken to physically count cash, the more time our Cashiers can spend on control checks and discrepancy investigation”


Sector: Retail Non-Food, Region: United Kingdom, United States, France, Germany, Portugal,

Spain, Russia, Japan, Poland, Italy, No. Of Outlets: 692+


With many retailers in the UK still losing the costly battle against cash shrinkage, HMV, the world’s premier retailer of music, videos and computer games, bucking the loss prevention trend.


Recent surveys have indicated that UK retailers are losing £1.5 billion a year, derived from internal theft (49%), external theft (18%) genuine handling errors till point (14%) and genuine handling errors during cashing up (9%).


In light of current trends, HMV have teamed up with Cashmaster International to implement a fully integrated, highly intelligent, cash management solution, now in the final stages of its rollout across their stores in the UK and Ireland.


HMV’s brief was simple - a very efficient, fully reconcilable method of counting cash and other payment media in each of their 225 stores across the UK and Ireland, a brief that Cashmaster revelled in accepting.


Cashmaster, the innovative Scottish manufacturer of cash counting machines, worked closely with HMV’s technical team on a dual phase project to develop truly bespoke turnkey solution, capable of two way communication (via a network), enhanced reconciliation and functionality.


Phase One of the project was heavily biased towards the development of communications software - the aim being to connect each counting machine, in every HMV store, via their existing network. Once networked, every count would then be visible to the Head Office data warehouse, with details such as which member of staff made the count and, crucially, at what time, on hand for analysis. The advantages of this system are two fold for HMV in that they can instantly compare cash counts with till totals. Like the Cashmaster counting machines, HMV's tills are connected to the same network, and also send data back to Head Office, which allows them to immediately identify discrepancies between the two. In essence, their reconciliation is now automated and fully verified the spot.


Phase Two of the project was concerned with creating a bespoke data protocol for HMV, allowing them to define exactly how they wanted the machine operate, with reference to counting order, user interface and other functions, such as banking frequencies. Cashmaster worked with HMV to develop multiple modes of operation, providing a machine, which would offer date and time sensitive till pulls and deposit pick ups for both tills and safes. A wide range additional HMV specific payment types, such as sales and gift vouchers, were also added to allow the machine to handle all types of payment media.


Following the development programme, the first test machines were piloted at five leading HMV stores in August 2005, with overwhelming success.


Andy Jones, HMV’s Central Loss Prevention Manager, and Bill Hamilton, Cashmaster’s Engineering Director, are in full agreement regarding the project’s achievements, with the final rollout now allowing every HMV store to take advantage of the new technology.


‘The Cashmaster system enables us to record electronically a number of essential control checks within our Cash offices. This data can then be used to assist our Loss Prevention field team when targeting store visits. In addition the reduction in data input saves cashiers on average 1.5 hours a day’ explained Andy Jones.


Bill Hamilton went on to explain, ‘Whilst the technical challenges of the project cannot be underestimated, the end product is a fantastic solution, which provides HMV with a very robust, powerful tool and is testament to how we work with our customers. Our in house software team worked very closely with HMV to develop a system, which is second to none in this field, but most importantly, more than satisfies their original requirements’.


Key to its success is how cash handling has now become transparent at HMV, allowing areas of cash shrinkage, such as internal fraud or handling errors the till point, to be identified and remedied quickly.


The Cashmaster machine carries out till reconciliation and till re-floating in one operation. It then allows the user to review any till differences before final acceptance of the data. Input errors can be amended. All the information is available for viewing and checking before final bankings are carried out


Andy Jones


Reconciliation isn’t the only benefit Cashmaster machines offer HMV. ‘It’s an old adage, but time is money, so increasing the time HMV can spend with their customers, through reducing the time they spend counting their cash, provides a powerful, no nonsense return of investment. Our cash counting machines are very versatile - it’s a simple concept, take the cash out of the till, place it on the machine and it counts it... hardly rocket science, but the results speak for themselves. However, working with a customer like HMV has allowed us to tailor our hi-end machine to their specification, to produce a powerful machine which tackles cash and time losses in one,’ said Christopher Howroyd, Cashmaster’s Product Development and Marketing Manager.


On average, a Cashmaster machine can count the entire contents of a typical till in less than one minute, that’s 6 times faster than by hand - and with mistakes, removing yet another possible cause of shrinkage. Counting more than 500 coins in 0.2 seconds and 300 notes in 5 seconds, HMV save over hours a day across their UK stores, a saving which allows their staff to concentrate on more value added, customer focussed activities.


Unlike the vast majority of their competitors, Cashmaster’s machines count by weight, offering many advantages over friction counting methods, including enhanced accuracy and improved reliability/durability. At the heart of their machines lies an embedded intelligent microchip, which is continuously learning. Cutting edge load cell technology, combined with intelligent software, allows Cashmaster’s machines to function without any moving parts, meaning reliability is assured.


Cashmaster has pledged to remain technology focussed, in a vow to continue to exceed HMV’s current needs, and is looking forward to working with them again in the near future.


The Co-Operative Group


We save around 4 hours a week by using the machine, a time saving that simply can’t be underestimated. It’s also proven to be highly accurate and reliable, so not only can we count cash faster, our counts are now precise”.


Sector: Retail, Food, Pharmacies, Travel Branches, Funeral Homes, Region: United Kingdom, No. Of Outlets: 4,500+


In July 2007, The Co-operative Group and United Co-operatives amalgamated, creating one of the world’s largest consumer co-operatives, with a turnover of more than £9 billion, 4.5 million members and over 87,500 employees.


The new organisation operates over 4,500 trading outlets throughout the UK, including food stores, pharmacies, travel branches and funeral homes, which will adopt the uniformed brand – The Co-operative – to be rolled out across the estate.


Despite fierce trading conditions and an increasingly competitive retail environment, the food group has enjoyed an impressive period of growth, concentrating on ‘outstanding service and constant innovation’, a tactic that has clearly been successful.


Cashmaster were first introduced to the Co-op Food Group in 1999, with extensive trials of one of its machines at two pilot stores in Lancashire (Littleborough and Wigan Road), both of which provided promising results. Remarkable savings in time were recorded, together with 100%, accuracy levels during the cash handling processes. Immediate feedback from both of the stores’ managers suggested that they would be reluctant to give the machines back, having witnessed the impact they had. Chris Jones, manager at the Littleborough store described the Cashmaster machine as indispensable: “we save around 4 hours a week by using the machine, a time saving that simply can’t be underestimated. It’s also proven to be highly accurate and reliable, so not only can we count cash faster, our counts are now precise”.


Cashmaster received similar feedback from their Wigan Road store, but with even greater savings in time. A total saving of 5 hours a week was saved compared to traditional hand counts.


Presented with some persuasive pilot results, used to forecast an impressive ROI (return on investment) rate, Cashmaster worked closely with the Co-op to ensure that it delivered the best-fit machine for their needs. This included liaising with the Co-op’s IT department, to ensure that cash counting throughout the entire food group was paperless, via EDC (electronic data capture) and Cashmaster’s clever connectivity software. The Co-op subsequently purchased 200 of Cashmaster’s TR303 machines in 1999, deploying them to over 150 of their stores.


Ten years on, the Co-op are still enjoying the benefits that these machines offer, with a further 50 of their stores being assigned machines in 2001.


Neil Hunter, Cashmaster’s Chief Executive Officer, describes its long serving relationship with the Co-op as a proud, casing example of the company’s commitment to its customers: “our customer focused approach to business places a massive emphasis on listening and learning from customers like the Co-op. Understanding their needs allowed us to provide them with the ideal solution – a machine that maximises its value every time it’s used.”


 Poundland


“Poundland is a young retailer that has taken advantage of ‘leading edge’ technology, providing management controls which are considered by many to be superior to those employed by other larger retailers.”


Sector: Retail, Region: United Kingdom, No. Of Outlets: 200+


The combination of a rapidly expanding business and a high cash turnover at point of sale has always been an issue for Poundland,Europe’s leading one-price retailer. Poundland started trading in April 1990 with a highly attractive shop fit and an irresistible concept: every item in a range of more than 2000 products is offered at the same price: £1. This represents unbelievable value for money. However, as a result cash is the retailer’s most popular method of payment, responsible for 80% of all takings. As Europe’s largest single-priced retailer, they now have over 200 stores in the UK meaning that Poundland want to ensure that their tills are counted as quickly and accurately as possible.


The high-street retailer has resolved the matter, thanks to Cashmaster’s cash counting solutions. For several years now, Cashmaster cash counting machines have been used in all Poundland outlets, ensuring time isn’t wasted on till counts, whilst optimising the accuracy of day-to-day takings. Working closely to review Poundland’s systems and operational procedures, Cashmaster provided a service that allowed the cash counting machines to work alongside, and in conjunction with, Poundland’s current data systems.


Neil Duckhouse, Poundland’s senior buyer explained, “The use of Cashmaster units replaces the need to count the monies at our store by hand. The units are also integrated with our in-house Cash Management System allowing direct information on the day's trading. This also lets staff focus on more important tasks such as retail processes and customer service. And with the cash counter connected to the PC via a serial cable, the takings can be instantly reconciled without having to upgrade or modify our existing systems.”


On average, a Cashmaster machine can count the entire contents of a typical till in less than one minute, making it 6 times faster than a manual count. With the ability to count 500 coins in 0.2 seconds and 300 notes in 5 seconds, the Cashmaster counting system removes the possibility of human error and gives store managers extra time to focus on the more important aspects of retail.


But it’s more than simple till reconciliation. Neil went further to explain how the Cashmaster system is aiding Poundland’s business development as a whole: “The development rationale of the company ensures that the quality of support systems and our ability to manage the business effectively always exceeds the requirements of a rapidly expanding business … Poundland is a young retailer that has taken advantage of ‘leading edge’ technology, providing management controls which are considered by many to be superior to those employed by other larger retailers.”


With an average of 6 tills in every outlet, which require counting twice daily, Poundland save approximately 150 hours per day nationwide using Cashmaster’s counting machines (compared to manual counts), saving time, profit and the possibility of cash shrinkage from theft or error. This equates to approximately £300,000 annual savings to business and a return on investment in 25 weeks.


Neil went on to credit the Cashmaster customer support team: “We allow our sites to contact the support service directly. Overall I believe the service adds value to Poundland’s IT service offering, as the users have direct access to product specialists through Cashmaster. I would recommend a Cashmaster consultation to any business that has a necessity or requirement to count cash”.


Cashmaster is pleased to support Poundland as it goes from strength to strength in the retail sector, helping to resolve reconciliation matters and save money.